Why Choose a Traffic Office Apprenticeship?

Our Traffic Office Apprenticeship programme is a minimum of 12 months long with monthly face to face knowledge tutorial days complimenting the workplace mentoring provided by the employer. The scheme will cover all knowledge and training relating to Traffic Office roles and cover things such as Drivers Hours, Tachographs, Vehicle Selection and Routing and Customer Care.

In addition to achieving the Supply Chain Operator (Traffic Office) Apprenticeship and, if they don't already have it, Functional Skills qualifications in English and maths, they also have the opportunity to attend the CPC for Transport Managers (Road Haulage) course and take the exam.

Tailored to your business

We work with each and every employer to build a curriculum for the Apprenticeship programme that is specific to the needs of their business.

If you would like to arrange a meeting to discuss how we could build an Apprenticeship programme for your business give us a call

Schemes of Work

All of our schemes of work can be customised to your business if you are running your own cohort, if not you can join one of our public courses in Devizes.

Induction Day

This is a basic introduction to the Apprenticeship programme and what the apprentices can expect over the coming 12 months.

Work Ready/Programme Ready

This topic covers the following:

  • The apprentice's commitment and responsibilities to their employer and the Apprenticeship programme
  • Professional behaviours
  • Equality and Diversity, British Values and the Prevent Agenda

Health & Safety

This topic covers the following:

  • Hazards and risks
  • Risk assessments and control measures
  • Manual handling
  • Working at height

Introduction to the Industry

This topic covers the following:

  • The purpose of Logistics
  • Different types of transport
  • Different types of equipment used in road transport
  • Running an effective Traffic Office
  • What is a supply chain

Drivers Hours and Route Planning

This topic covers the following:

  • Drivers hours legislation, offences and penalties
  • Domestics regulations
  • EU drivers hours regulations
  • Working Time Directive
  • What we need to know about the load to be delivered
  • What we need to consider when choosing the route
  • Using a map/Sat Nav

The Traffic Planner (Goods In)

This topic covers the following:

  • The Goods In process
  • Paperwork and documentation
  • Checking the condition of the load
  • Types of storage areas
  • Racking weights
  • Packaging symbols
  • PPE

The Traffic Planner (Goods Out)

This topic covers the following:

  • The Goods Out process
  • Loading Manifest
  • Locating goods
  • Checking the condition of the load
  • Loading goods
  • Issuing delivery notes

The future of the Industry

This topic covers the following:

  • Current technology and its importance
  • New technologies for warehousing
  • New technologies for LGV's
  • The carbon footprint in Logistics
  • Technology and compliance
  • Disposing of waste

CPC (Road Haulage) Intro Day

This day gives the apprentices an over view of the CPC syllabus and the requirements of the OCR examinations.

CPC (Road Haulage) Course

This is a 12 day course.

Customer Care and Tachographs

This topic covers the following:

  • Why customer care is important
  • What customers expect
  • How to deal with complaints
  • Who needs a tachograph
  • How to use a tachograph
  • Tachograph modes
  • Offences and penalties
  • Company and driver responsibilities

End Point Assessment Preparation

This day is run in a workshop style designed to help the apprentices with anything they would like to revise to enable them to pass their Apprenticeship End Point Assessment.


Levy Payer

The scheme can be fully funded by the levy which has a maximum funding band of £3000. Each scheme and apprentice would be priced individually depending on various factors.

The Transport Manager CPC Exams must be paid for if you wish to complete this.

Non Levy Payer

Non levy payers will have to pay 5% of the funding used this usually works out at £150+VAT

The Transport Manager CPC Exams must be paid for if you wish to complete this.

If your apprentice is aged 17/18 and you have less than 50 employees then the Apprenticeship is fully funded and you do not have to pay the 5% contribution.

Additional Incentive Payment

An additional payment is available for learners 18 and younger which means the employer would receive a payment for £1000 to help with costs associated with the Apprentice.

£500 will be received 13 weeks after starting the Apprenticeship

£500 will be received a year after starting the Apprenticeship

Looking for a different apprenticeship?

What our apprentices are saying...

"Second To None!"

I started my logistics operations level 3 apprenticeship with Wttl in early 2017 and completed it by passing the CPC in December 2017. It had been over 10 years since I’d done anything academic but Tom was a fantastic mentor throughout. I worked hard and it paid off as I was presented with Wttl’s Apprentice of the Year 2017 award which I am extremely proud of. I’d definitely recommend apprenticeships to anyone looking to further their career. The support you receive from the staff at Wttl is second to none!

Claire Nickells, Riverford Organic Farmers Ltd

Have a question? Get in touch

Office opening times:

Monday: 08.00 - 17.00
Tuesday: 08.00 - 17.00
Wednesday: 08.00 - 17.00
Thursday: 08.00 - 17.00
Friday: 08.00 - 17.00
Saturday: 08.00 - 17.00
Sunday: Closed

If you wish to contact us outside of opening hours, our phone lines are manned 24/7 OR send us a message and we'll get back to you as soon as we can.

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