Driver Welfare & Customer Care | Driver CPC | WTTL Courses | WT TL
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Driver CPC



Driver Welfare & Customer Care

Duration: 1 day

Entry Requirements:

Candidates must hold any of the below licences:

C1, C1E, C, CE, D1, D


Content:

Driver Welfare

  • The law - legal responsibilities
  • Causes of accidents involving LGVs
  • Eye sight
  • Driving distractions
  • Effects of alcohol
  • Smoking
  • Drugs and driving
  • Fatigue/stress
  • Physical well-being

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.

Please contact us for details of available dates