Customer Care & Vehicle Checks & Defect Reporting | Driver CPC | WTTL Courses | WT TL
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Driver CPC



Customer Care & Vehicle Checks & Defect Reporting

Duration: 1 day

Entry Requirements:

Candidates must hold any of the below licences:

C1, C1E, C, CE, D1, D

 


Content:

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

Vehicle Checks & Defect Reporting

  • The vehicle check
  • Security of the vehicle
  • Weight distribution and security
  • Adjustment prior to departure
  • Faults during the journey
  • Defect reporting
  • Documents to be available
  • Graduated fixed penalties
  • Daily checks confirmation
  • VOSE video - 'Check it Out'

This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.

 

 

Please contact us for details of available dates