Customer Care & Dealing with Accidents & Incidents | Driver CPC | WTTL Courses | WT TL
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NEWS

CASE STUDIES TESTIMONIALS

Driver CPC



Customer Care & Dealing with Accidents & Incidents

Duration: 1 Day

Entry Requirements:

Candidates must hold any of the below licences:

C1, C1E, C, CE, D1, D


Content:

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

 

Dealing with Accidents & Incidents

  • The law
  • Dealing with emergencies
  • Emergency aid
  • Fire and fire prevention
  • The accident report

 

This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.

Please contact us for details of available dates