Driver CPC
Customer Care & Driver Health Defensive & Fuel Efficient Driving
Duration: 1 day
Entry Requirements:
C1, C1E, C, CE, D1, D
Content:
Customer Care
- Introduction to customer care
- What is customer care?
- Who are our customers?
- Customer care DVD
- Who is responsible for customer care?
- What happens when we get it wrong?
- The Fish Philosophy
Driver Health, Defensive & Fuel Efficient Driving
- Driver Health and Well-being including: diet, eyesight, driving distractions, drink, drugs, fatigue & stress
- Driving for a living
- Defensive & Fuel Efficient Driving Techniques
- Daily walk round checks
- Environmental conditions
- Use of gears
- Aerodynamics
- Anticipation & planning
This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.
Please contact us for details of available dates