Customer Care & Driver Health Defensive & Fuel Efficient Driving | Driver CPC | WTTL Courses | WT TL
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Driver CPC



Customer Care & Driver Health Defensive & Fuel Efficient Driving

Duration: 1 day

Entry Requirements:

C1, C1E, C, CE, D1, D


Content:

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

Driver Health, Defensive & Fuel Efficient Driving

  • Driver Health and Well-being including: diet, eyesight, driving distractions, drink, drugs, fatigue & stress
  • Driving for a living
  • Defensive & Fuel Efficient Driving Techniques 
  • Daily walk round checks
  • Environmental conditions
  • Use of gears
  • Aerodynamics
  • Anticipation & planning

This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.

 

Please contact us for details of available dates