Driving Down Accidents & Customer Care | Driver CPC | WTTL Courses | WT TL
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NEWS

CASE STUDIES TESTIMONIALS

Driver CPC



Driving Down Accidents & Customer Care

Duration: 1 day

Entry Requirements:

C1, C1E, C, CE, D1, D


Content:

Driving Down Accidents

  • Latest figures, accident types, frequency & location
  • Long distance & urban driving
  • Vulnerable road users  
  • Accident investigations
  • Driving style & risk reduction
  • Defensive driving
  • Driver aids
  • Driver training
  • BRAKE

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.

Please contact us for details of available dates