Vehicle Checks & Defect Reporting & Customer Care | Driver CPC | WTTL Courses | WT TL
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Driver CPC



Vehicle Checks & Defect Reporting & Customer Care

Duration: 1 day

Entry Requirements:

C1, C1E, C, CE, D1, D


Content:

Vehicle Checks & Defect Reporting

  • The vehicle check
  • Security of the vehicle
  • Weight distribution and security
  • Adjustment prior to departure
  • Faults during the journey
  • Defect reporting
  • Documents to be available
  • Graduated fixed penalties
  • Daily checks confirmation
  • VOSE video - 'Check it Out'

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.

 

The following course dates are available:

12th February 2018 13 places available enquire now >>
15th February 2018 Fully Booked enquire now >>
19th March 2018 14 places available enquire now >>
16th April 2018 19 places available enquire now >>
14th May 2018 20 places available enquire now >>
18th June 2018 20 places available enquire now >>
9th July 2018 20 places available enquire now >>