| Duration: |
1 day |
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| Specification: |
Professional LGV Drivers and Traffic Office Staff. |
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| Objectives: |
On completion of this programme, delegates will have a full understanding of the importance of achieving good customer care procedures. |
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| Content: |
Customer Care - The challenge and the opportunity, Whose responsibility is it?
Class Exercise "In Search of Excellence".
The Corporate Image
Handling Customer Complaints
Interpersonal Skills
Film - "Making Customer
Service Happen"
Self analysis exercise
Certification |
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